I’m usually a ray of sunshine when it comes to restaurant reviews, preferring to promote the good and ignore the bad. Japolo Sushi & Pho on North Rd on the Burnaby/Coquitlam boarder has made me temporarily change my attitude. First off, sushi and Pho? Weird combo, this place used to be sushi only but I’m guessing other sushi place in the same strip mall is better, why else would you switch?
I was there for lunch the other day with 3 other people. 2 of us ordered Pho and 2 ordered sushi with one adding a SMALL order of tempura prawns on to his order. When his prawns showed up there were 10 on a plate, when he asked if this was a small order he was informed there was no small order. Now I get that he should’ve read the menu a little more carefully but if someone asked me for a small order of something and we didn’t offer a small order I would surely let the customer know. Realizing that he had ordered far too much food my friend quickly asked that his rolls be cancelled. He was informed by the owner that it was too late, he would be charged for them and there was nothing he could do about it (that’s exactly how the owner phrased it, awesome). Before any other food arrived our server brought one plate with bean sprouts, 1 lime, 2 jalapeños and Thai basil. This was what each person who ordered Pho in any other restaurant would get but we were meant to share this plate of garnish between two people! I’m not a fan of people I don’t really know digging around in the same bean sprouts as me, it’s gross. I asked for another plate of garnish as the plate had already been picked at by Pho guy number two and was met with stunned silence. They did bring me a plate but it was sure worth chatting and giggling about by the cash register, very professional servers here folks.
When my Pho arrived it was given to the other person who ordered Pho because, you know, it’s hard to keep track of 2 bowls of soup in an empty restaurant… The Pho was ok, nothing mind blowing but the service and attitude of the staff and owner were horrible. We asked 4 times for water, 5 times for chili oil (which should be on the table at a Pho joint). They also have Banh Mi listed on their menu with pictures and everything but when I tried to order one I was told it was only available at their other locations… So I guess I’ll drive to Richmond and get one then come back for my soup, IF YOU DON”T HAVE IT DON’T PUT IT ON YOUR MENU!
To sum up, Japolo Sushi and Pho has average food and horrible service. I wouldn’t waste another dime there and neither should you.