Telus Garden, the sparkling new headquarters of the Canadian telecommunications giant, is nearly complete. Tenants have already started moving in and Nosh, a new cafe from the Glowbal Group, opened up this week in the wood and glass arched lobby. I had a chance to swing by incognito this morning to see what Nosh was all about.
Tucked away beside the elevator lobby, you have to cross the main lobby to find Nosh. If you enter at the corner of Georgia and Richards you might miss it. Once found you may have a hard time figuring out where to line up and/or order your food or coffee. The layout is awkward and it isn’t clear where you should go. I just sort of stood near the pastries until someone talked to me, which took more than a few minutes. I’m sure the customer service bump will be ironed out in time but the layout is something that will be hard to improve without proper signage.
I’m happy to see Driftwood Brewing on tap here. Draught beer at a cafe in the lobby of an office tower is not common and I wonder how much will be sold during weekday business hours. A bold move, and I like it.
I grabbed a drip coffee and a chorizo breakfast wrap. The coffee is good, nothing mind blowing but for drip it’ll do. The wrap… I’m conflicted. Egg, chorizo, sundried tomatoes, goats cheese (I think?). The flavours were great, the ingredients top quality, but it was ice cold in the middle. I don’t know why coffee shops/cafes can’t figure out that YOU CAN’T COOK A BREAKFAST WRAP ON A PANINI PRESS. I expect multi-chain coffee shops to not know how to cook stuff. I expect Glowbal Group restaurants to know how to cook stuff and that includes Nosh. You can’t tell me that this didn’t come up in pre-launch testing? What a letdown.
I’ll give Nosh another try soon, I work in the building so I’ll have ample opportunities. But please, PLEASE, figure out how to make that wrap hot all the way through. It’s not a one off, it’s a procedural problem. The panini press doesn’t cut it.